About Us
Turbot Street Medical Centre opened in July 2013.
We provide quality, comprehensive and timely care to our patients. We believe that our reputation is based on the relationships we build with every single person who is touched by our practice.
Our practice is open 7 days a week to provide you with continuity of care. We are open 365 days of the year including Christmas Day and New Years.
Turbot Street Medical Centre is very popular among all demographics and cultures. We offer a wide range of specialist services, some of which include travel clinic, wedge re-section, iron infusions, psychiatry and women’s health-focused general practice.
Turbot Street Medical Centre is conveniently located on the 1st floor of Spring Hill Market Place (corner of Turbot and Boundary Street). Free onsite parking is available for the first 2 hours. We are walking distance to Fortitude Valley and only a few minutes from New Farm, Newstead, South Brisbane, West End, Bowen Hills, Kelvin Grove, Herston, Red Hill and Paddington.
Practice Hours
Patient Care and Feedback
Patient care is at the forefront of everything we do at our clinic. If you have any feedback for us please email us directly at info@turbotstmc.com.au. All feedbacks, positive or negative, are taken very seriously and acted upon. We always love to hear from our patients and appreciate their valuable inputs and comments!
Appointments
Please book online or contact us on (07) 3839 0128 to schedule an appointment.
Most of our standard appointments are 10 minutes long, if you think you need more time with one of our doctors please advise reception staff of this or book a long appointment online. A standard appointment includes the discussion of 1-2 simple issues, more complex or multiple issues should be booked under a long consultation.
We will always do our best to book you with your preferred doctor at your preferred time. Please advise us if you have a preferred doctor at the time of booking.
Appointments are held aside for urgent consultations. We are always happy to accommodate walk-ins where possible.
Please be aware that emergencies will be given priority, should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Cancellations
Due to high demand of appointments at Turbot Street Medical Centre, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.
A “did not attend” fee of $50 is payable for missed appointments, or appointments cancelled within 2 hours of the scheduled time.
After Hours Arrangements
A GP will be provided to you by our after hours care program, 13SICK (13 7425), National Home Doctor Service.
Dial 000 for immediate emergency care.
Results
Our staff will contact you to arrange a follow-up appointment should your doctor deem this necessary. If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception.
Results requiring follow-up cannot be given over the phone by staff members, you will be advised that a follow-up consultation for results is to be scheduled with your doctor. Practice fee policy applies for all follow-up appointments. This is to ensure clinical care for the patients is not compromised.
We have a reminder system in place for Cervical Screening, Immunisations, Care Plan review, Health Assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Your Rights
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box. We take your compliments, concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please phone the Office of the Health Ombudsman on 133 464 or go to their website to find out more.
Electronic Communicatons
Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents. For an electronic transfer there is no fee, however, if the records cannot be transferred electronically then administrative fee applies. You will be advised of this fee before processing the request.
Privacy Policy
Our privacy policy can be found here.