About Us

Turbot Street Medical Centre opened in July 2013.

We provide quality, comprehensive and timely care to our patients. We believe that our reputation is based on the relationships we build with every single person who is touched by our practice.

Our practice is open 7 days a week to provide you with continuity of care. We are open 365 days of the year including Christmas Day and New Years.

Turbot Street Medical Centre is very popular among all demographics and cultures. We offer a wide range of specialist services, some of which include travel clinic, wedge re-section, iron infusions, psychiatry and women’s health-focused general practice.

Turbot Street Medical Centre is conveniently located on the 1st floor of Spring Hill Market Place (corner of Turbot and Boundary Street). Free onsite parking is available for the first 2 hours. We are walking distance to Fortitude Valley and only a few minutes from New Farm, Newstead, South Brisbane, West End, Bowen Hills, Kelvin Grove, Herston, Red Hill and Paddington.

Practice Hours

Monday - Friday
7:45 AM - 6:00 PM
Weekends & Public Holidays
8:45 AM – 12:30 PM

Patient Care and Feedback

Patient care is at the forefront of everything we do at our clinic. If you have any feedback for us please email us directly at info@turbotstmc.com.au. All feedbacks, positive or negative, are taken very seriously and acted upon. We always love to hear from our patients and appreciate their valuable inputs and comments!

Appointments

Please book online or contact us on (07) 3839 0128 to schedule an appointment.

Most of our standard appointments are 10 minutes long, if you think you need more time with one of our doctors please advise reception staff of this or book a long appointment online. A standard appointment includes the discussion of 1-2 simple issues, more complex or multiple issues should be booked under a long consultation.

We will always do our best to book you with your preferred doctor at your preferred time. Please advise us if you have a preferred doctor at the time of booking.

Appointments are held aside for urgent consultations. We are always happy to accommodate walk-ins where possible.

Please be aware that emergencies will be given priority, should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Our Team

We are committed to ensuring that you receive the very best care possible.

Our nurses work under the direction of the doctors and will assist in providing comprehensive coordinated healthcare services.

We are able to serve you in a wide range of languages, these include Spanish, Japanese, Cantonese, Korean, Mandarin, Hindi and Filipino.

Waiting Times

We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur, in such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.

Home Visits

Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice.

Cancellations

Due to high demand of appointments at Turbot Street Medical Centre, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.

A “did not attend” fee of $50 is payable for missed appointments, or appointments cancelled within 2 hours of the scheduled time.

After Hours Arrangements

A GP will be provided to you by our after hours care program, 13SICK (13 7425), National Home Doctor Service.

Dial 000 for immediate emergency care.

Repeat Prescriptions

An appointment with your doctor is often needed to obtain a repeat prescription. We charge $15 per item for a script without a consultation.  This service is at the discretion of the treating doctor. Medicare rebate is not applicable on script without consultation. Referrals to specialists cannot be provided without a consultation. If you have not seen the doctor in last 6 months, we would ask you to schedule an appointment with the doctor. Repeat referrals without a consulation if approved by the doctor are charged at $30 and no medicare rebate is applicable.

Results

Our staff will contact you to arrange a follow-up appointment should your doctor deem this necessary. If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception.

Results requiring follow-up cannot be given over the phone by staff members, you will be advised that a follow-up consultation for results is to be scheduled with your doctor. Practice fee policy applies for all follow-up appointments. This is to ensure clinical care for the patients is not compromised.

We have a reminder system in place for Cervical Screening, Immunisations, Care Plan review, Health Assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Your Rights

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box. We take your compliments, concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please phone the Office of the Health Ombudsman on 133 464 or go to their website to find out more.

Telephone Calls

You can contact the practice by calling us during surgery hours. Our staff are unable to give or discuss any clinical information, including results, over the phone. All calls are answered by either the reception or nursing team from the reception desk. Please note in order to maintain non-compromised clinical care to our patients, staff is unable to pass on any clinical message to the doctors and would instead advise you to book an appointment to discuss the clinical matters directly.

Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to assist you with any general questions regarding your healthcare but not clinical matters. If you have a medical question after seeing your doctor, you will need a subsequent consultation with your doctor.

If you have an urgent medical problem that is life threatening or serious, you will be triaged by our nurse who would liaise with the doctor if deemed necessary.

Interpreter Service

Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients. Interpreter services are free of charge to the patients.

Electronic Communicatons

Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Transfer of Health Records

Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents. For an electronic transfer there is no fee, however, if the records cannot be transferred electronically then administrative fee applies. You will be advised of this fee before processing the request.

Privacy Policy

Our privacy policy can be found here.

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