About Us

Turbot Street Medical Centre opened in July 2013.

We provide quality, comprehensive and timely care to our patients. We believe that our reputation is based on the relationships we build with every single person who is touched by our practice.

Our practice is open 7 days a week to provide you with continuity of care. We are open 365 days of the year, including Christmas Day and New Years.

Turbot Street Medical Centre is very popular among all demographics and cultures. We offer a wide range of specialist services, some of which include our travel clinic, wedge re-sections, iron infusions, psychiatry services, and women’s health focused general practice.

Finding Us

Turbot Street Medical Centre is conveniently located on the first floor of Spring Hill Marketplace (corner of Turbot and Boundary Streets). Free onsite parking is available for the first 2 hours. We are walking distance to Fortitude Valley and only a few minutes from New Farm, Newstead, South Brisbane, West End, Bowen Hills, Kelvin Grove, Herston, Red Hill and Paddington.

Practice Hours

Monday - Friday
7:45 AM - 6:00 PM
Weekends & Public Holidays
8:45 AM – 12:30 PM

Patient Care and Feedback

Patient care is at the forefront of everything we do at our clinic. If you have any feedback for us please email us directly at info@turbotstmc.com.au. All feedback, positive or negative, is taken very seriously and acted upon. We always love to hear from our patients and appreciate their valuable input and comments!

Appointments

If you would like to schedule an appointment, please contact us on (07) 3839 0128 or you can make a quick and easy appointment through our website by clicking the "Book Now" tab.

A standard appointment is 10 minutes. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment.

A standard appointment includes the discussion of 1-2 simple issues. More complex or multiple issues should be booked under a long consultation.

We will always do our best to book you with your preferred doctor at your preferred time. Please advise us if you have a preferred doctor at the time of booking.

Appointments are held aside for urgent consultations. We are always happy to accommodate walk-ins where possible.

Please be aware that emergencies will be given priority. Should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Home Visits

Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.

After Hours Arrangements

Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.

If you have an emergency, please call 000.

Our Team

We are committed to ensuring that you receive the very best care possible.

Our nurses work under the direction of the doctors and will assist in providing comprehensive coordinated healthcare services.

We are able to serve you in a wide range of languages, these include Spanish, Japanese, Cantonese, Korean, Mandarin, Hindi and Filipino.

Your Personal Information

All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.

We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.

Waiting Times

We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.

Cancellations

Due to a high demand of appointments at Turbot Street Medical Centre, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.

A fee of $50.00 is charged for missed appointments, or appointments cancelled within 2 hours of the scheduled time.

Repeat Prescriptions, Certificates and Referrals

An appointment with your doctor is often needed to obtain a repeat prescription. We charge $15.00 per item for a script without a consultation. This service is at the discretion of the treating doctor. A Medicare rebate is not applicable for a script without consultation.

Referrals to specialists cannot be provided without a consultation. If you have not seen the doctor in last 6 months, we would ask you to schedule an appointment with the doctor.

Repeat referrals without a consultation, if approved by the doctor, are charged at $30.00 and no Medicare rebate is applicable.

Results and Reminders

Our staff will contact you to arrange a follow-up appointment should your doctor deem this necessary. If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception desk.

Results requiring follow-up cannot be given over the phone by staff members. You will be advised that a follow-up consultation for results is to be scheduled with your doctor. The practice fee policy applies for all follow-up appointments. This is to ensure that clinical care for our patients is not compromised.

We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Telephone Calls

You can contact the practice by calling us during surgery hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.

Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist, however, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.

Should a general message be conveyed from reception to a doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be triaged by our nurse. All other issues will be triaged accordingly by our receptionist or nurse. For all medical emergencies, please dial 000.

Electronic Communicatons

Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Interpreter Service

Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients. Interpreter services are free of charge to the patients.

Transfer of Health Records

Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents. For an electronic transfer there is no fee, however, if the records cannot be transferred electronically then an administrative fee applies. You will be advised of this fee before processing the request.

Your Rights

If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.

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