About Us

Our Practice

Turbot Street Medical Centre opened in July 2013.

We provide quality, comprehensive and timely care to our patients. We believe that our reputation is based on the relationships we build with every single person who is touched by our practice.

Our practice is open 7 days a week to provide you with continuity of care. We are open 365 days of the year including Christmas Day and New Years.

Turbot Street Medical Centre is very popular among all demographics and cultures. We offer a wide range of specialist services, some of which include psychology, psychiatry and women’s health-focused general practice.

Turbot Street Medical Centre is conveniently located on the 1st floor of Spring Hill Market Place (corner of Turbot and Boundary Street ). Free onsite parking is available for the first 2 hours. We are walking distance to Fortitude Valley and only a few minutes from New Farm, Newstead, South Brisbane, West End, Ashgrove, Kelvin Grove, Herston, Red Hill and Paddington.

Brisbane CBD Doctors

Turbot Street Medical Centre is a part of Brisbane CBD Doctors, we work alongside our sister practice, Central Station Medical Centre to provide services every day of the week. The patient database is shared which means your records are available from either practice.

Our Team

We are committed to ensuring that you receive the very best care possible.

Our nurses work under the direction of the doctors and will assist in providing comprehensive coordinated healthcare services.

We are able to serve you in a wide range of languages, these include Spanish, Japanese, Cantonese, Mandarin, Hindi, Farsi, Punjabi and Afrikaans.

Practice Hours

Monday – Friday, 7:45 – 18:00
Saturday – Sunday, 9:00 – 12:30
Public Holiday 9:00 – 12:30

New Patient Registration

Please feel free to complete the new patient registration form prior to your arrival. Click here to be taken to the online form.

Free Parking for 2 hours

Free onsite parking is available to our patients for up to 2 hours.

Appointments

Please contact us on (07) 3839 0128 to schedule an appointment. Online appointments are also available.

Most of our standard appointments are 10 minutes long, if you think you need more time with one of our doctors please advise reception staff of this. A standard appointment includes the discussion of 1-2 issues, more complex or multiple issues should be booked under a long consultation.

We will always do our best to book you with your preferred doctor at your preferred time.

Appointments are held aside for urgent consultations and sick children. We are always happy to accommodate walk-ins where possible.

Please be aware that emergencies will be given priority, should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Cancellations

Due to high demand of appointments at Turbot Street Medical Centre, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.

A “did not attend” fee of $50 is payable for missed appointments, or appointments cancelled within 2 hours of the scheduled time.

Waiting Times

We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur, in such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.

Results

Our staff will contact you to arrange a follow-up appointment should your doctor deem this necessary. Results cannot be given over the phone, you will be advised that a follow-up consultation for results is to be scheduled with your doctor. Practice fee policy applies for all follow-up appointments.

If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception.

Repeat Prescriptions

An appointment with your doctor is often needed to obtain a repeat prescription. We charge $15 per item for a script without a consultation.  This service is at the discretion of the treating doctor. Medicare rebate is not applicable on script without consultation. Referrals to specialists cannot be provided without a consultation. If you have not seen the doctor in last 6 months, we would ask you to schedule an appointment with the doctor.

After Hours

Turbot Street Medical Centre use the Brisbane After Hours Doctors service. Brisbane After Hours Doctors are a fully accredited service and is bulk billed to those eligible. Please contact 13SICK (13 7425).

Please call 000 for immediate attention in the event of a medical emergency.

Home Visits

Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice.

Your rights

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us. We take your compliments; concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 464 or visit their website to find out more.

Telephone Calls

You can contact the practice by calling us during surgery hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.

Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist however should this query not be resolved you will need a subsequent consultation with your Doctor.

Should a general message be conveyed from reception to a Doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be provided advice from our nurse. All other issues will be triaged accordingly by our receptionist or nurse

Electronic Communication

Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Transfer of Health Records

Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.

Interpreter Service

Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients.

Privacy Policy

Our privacy policy can be found here.

Turbot Street Medical Centre